Every company has knowledge that lives somewhere other than a manual.

It's in the technician who knows what that vibration means. The supervisor who knows why the process is done a certain way. The operator who can spot a problem before anyone else sees it.

That knowledge may have taken years to build. But if it only exists in someone's head, what happens when that person isn't there?

The Knowledge Gap

The most valuable knowledge isn't always in the SOP.

Procedures and documentation matter. But experienced people accumulate context, judgement and practical knowledge that can be difficult to capture.

01

What do you check first when this happens?

02

What have you learned that no manual could teach?

03

Which warning signs tell you a problem is developing?